Return Policy Page

Josvicsoft's return policy focuses on quick action for defective items, offering full refunds for manufacturing defects within

24 hours, with strict conditions like original packaging, manuals, and resalable condition, while extended returns (up to 4-5 days) get credit notes (often with handling fees), and sealed products generally aren't returnable, relying on manufacturer warranties instead.

Key Points for Physical Products (Likely Software/Hardware):

Defective Items: 24-hour window for full refund if due to manufacturing issues, with all packaging intact.
General Returns (48-72 hrs): Credit notes issued if goods are in original, resalable condition (packaging, manuals included), but a handling fee (around 15%) often applies.
Beyond 3 Days: No credit issued if returned more than 3 days after purchase.
Sealed Products: Generally not returnable.
Warranty: Manufacturer warranty applies after the initial return period.

For Services (If applicable to Josvicsoft):

Full Refund: Within 24 hours if the project hasn't started.
Partial Refund (50%): Between 48-72 hours.
No Refund: After 72 hours.

To Get a Return:

Act Fast: Return within the first 24-48 hours for best results.
Keep Everything: Original box, manuals, software, and invoice are crucial.
Contact Them: Reach out to chira.joseph012@gmail.com for out-of-Nairobi returns.

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